At Kuska Atelier, each piece is carefully crafted and inspected before leaving our atelier in Kyoto, Japan. We take great pride in the quality of our products and want every customer to have a meaningful experience with their purchase.

If you experience any issue with your order, please contact us and our team will be happy to assist you.

    

Order Changes & Cancellations

If you wish to change or cancel your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request; however, once an order has entered the shipping process, we may no longer be able to make changes or cancel the order.

Please contact us through the information provided below, and we will confirm whether your request can be accepted.

 

Returns & Exchanges for Damaged, Defective, or Incorrect Items

While we carefully inspect every item before shipment, if you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 14 days of delivery.

After reviewing your request, we will arrange an appropriate solution, which may include:

• a replacement item (subject to availability); or
• a refund.

For returns caused by an error on our part, Kuska Fabric will cover the cost of return shipping.

 

Returns Due to Customer Preference

We may accept returns or exchanges requested due to:

• selecting the incorrect size;
• ordering the wrong product;
• the product not meeting your expectations.
  

Requests must be submitted within 14 days of receiving your order.

Please note that slight differences in colour may occur depending on your monitor, screen settings, or viewing environment. Such variations are considered normal and are not regarded as product defects.

 

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The original packaging and product tags must be included.
• The return request must be approved by Kuska Atelier before the item is shipped back.
• The return must be initiated within 14 days of delivery.
  

We cannot accept returns for:

• items returned without prior approval;
• items returned more than 14 days after delivery;
• items that have been worn, washed, altered, damaged, or otherwise used by the customer.
  

Returns sent without prior agreement or with unpaid shipping charges may not be accepted.

 

Return Shipping Costs

For returns caused by an error on our part, Kuska Fabric will cover reasonable return shipping costs.

For returns due to customer preference, the customer is responsible for return shipping costs.

Any additional costs incurred during the return process may be deducted from the refund amount where applicable.

 

Refunds

Refunds are processed after the returned item has been received and inspected by Kuska Fabric.

Refunds will be issued using the original payment method.

Please note that the timing of refunds may vary depending on your payment provider. Credit card refunds may take additional time to appear on your statement depending on your card issuer.